If you have limited work experience or education, the new to work training scheme is for you. As a new to work participant you will be employed for up to 18 months in an entry-level role and you will undertake a range of administrative tasks such as:

• processing client data, including data entry
• conducting basic research
• receiving and processing correspondence from within your business area
• participating in inbound and outbound telephony tasks
• assisting taxpayers and their representatives
• participating in team processes, including meetings, training and goal setting
• other general administrative tasks, as required.

Our new to work teams are located at various sites around Australia.

If you are successful in getting a job with us you will be employed for up to 18 months as a non-ongoing Australian Public Service (APS) level 1 employee. You will work on a range of administrative tasks, get the chance to build on your skills and get valuable work experience in a supportive environment.

The new to work training scheme is designed to provide opportunities to people who:

• are seeking work in a corporate environment for the first time
• have limited education or work experience.

You must be an Australian citizen at the time you start work.

Aboriginal and Torres Strait Islander people, people with disability and people from diverse cultural and linguistic backgrounds are encouraged to apply.

You need to be medically fit to do the job and be of good character. Before you start work, you will need to complete a pre-employment integrity check, including a police clearance.

All our jobs are filled on merit. This means we assess the suitability of applicants to undertake the duties of the job using a competitive selection process.

Only shortlisted applicants will be contacted about the next phase of the selection process.

When short-listing applicants, we consider the applicant’s:

• enthusiasm and attitude
• values
• demonstrated potential for development.

We use a number of selection processes and a mix of assessment methods to assess an applicant’s suitability for the job. Assessment methods we may use include:

• written applications
• referee reports
• relevant or specific skill tests
• structured interviews.

A merit list may be formed from this recruitment process and may be used to fill similar vacancies, if they occur. The order of merit may be used for up to 12 months from when this job was advertised.

We fully consider all applications, using all available and relevant information.

As part of the new to work training scheme you will undergo training in a range of career foundation skills and be offered mentoring by a senior staff member.

If you choose to be mentored, you will be matched with a more senior employee based on your mutual experience and interests. Your mentor can provide you with ongoing career support and development, and help you prepare and apply for roles either in the ATO or elsewhere.

In addition to training in career foundation skills, you will undergo a comprehensive corporate induction which introduces you to our environment, work and people. You will also receive training for the role you are being asked to perform. This may be in a formal setting or on-the-job.

The new to work training scheme vacancies are advertised at different times throughout the year. You can check our career site for current vacancies, go to e-Recruitment(external link). You can set job alerts(external link) to notify you of training scheme vacancies as they come up or other employment opportunities that may interest you.

Frequently asked questions – application process

Where can I find out more information about the ATO?

For more information, refer to the About us section or go to the ATO website(external link).

Do I have to be an Australian citizen to work for the ATO?

Yes, to be eligible for employment in the ATO, you must be an Australian citizen at the time you start work.

Can I lodge a late application?

Late applications may not be considered.

I submitted my online application but have not received an acknowledgement?

You should first check if an acknowledgment was sent. You can view all emails sent to you from e-Recruitment(external link). To do this, first log in, select My Profile, then My Emails. If your acknowledgment is not shown, email the contact officer for the vacancy you applied for.

Can I make changes to my application after I lodge it?

You are able to log into e-Recruitment(external link) and update your personal details at any time. However, you cannot change other details in your application, such as your employment and education history, your statement detailing your claims to the positions or your site preferences (if relevant to the vacancy). If there are significant issues that affect the information in your application, you should email the contact officer for the vacancy you applied for.

What's involved in a criminal history records check?

It is a condition of employment in the ATO that you agree to have a criminal history records check. You’ll be asked to provide information about yourself and to give us the right to check any information you provide with relevant authorities, such as the Australian Federal Police.

How will I be contacted about my progress in the recruitment process?

You may be contacted by phone, email or SMS about your progress. It is important we have your updated details for all of these forms of communication and that you check them on a regular basis. These details can be updated once you log in to e-Recruitment(external link).