• APS1 intake

    As an Australian Public Service (APS) 1 ATO officer you will undertake a range of routine operational and administrative activities, governed by established procedures, under direction from more senior ATO employees and within a team environment. Your role will be in one of the four sub-plans that make up the ATO:

    • Operations
    • Compliance
    • Enterprise Solutions and Technology
    • Corporate Services and Law.

  • The role

    We will provide you with a varied range of work which may include:

    • processing client data, including data entry
    • responding to routine enquiries from clients
    • maintaining accurate records
    • conducting basic research
    • developing and maintaining strong client relationships to achieve outcomes
    • participating in team processes including meetings, training and goal setting
    • supporting more senior employees
    • dealing with external agencies or individuals in relation to administrative matters
    • other general tasks, as required.

    As you gain experience, we will provide you with relevant work to broaden your skills and knowledge.

    Eligibility

    APS1 officer roles are open to all Australian citizens.

    APS1 roles are entry level positions and the work at this level is most suitable for someone looking to start their career.

    Recruitment process

    APS1 positions attract a large number of candidates. In order to ensure we choose candidates with the right fit for our organisation, we take candidates through a number of steps within the recruitment process.

    Some of the stages that candidates might go through include:

    • a series of questions as part of the application which look at the way candidates work and how that fits with the organisation
    • online testing that tests candidate skills in competencies such as learning ability, customer focus and achievement orientation
    • a face-to-face assessment in which the candidate is asked a series of questions and may be asked to complete a research task or further testing.

    Training

    You will undergo a comprehensive corporate induction which introduces you to the ATO environment, the work and its people. You will also receive training for the role you are being asked to perform. This may be in a formal setting or on-the-job. In addition, you will be able to undertake self-paced training and development using our online learning system.

    Apply

    APS1 positions may be advertised as a national campaign or in specific sites throughout the year and will appear on the ATO careers website(external link).

    Our people

    Samantha Chudsinski

    The recruitment process was faster than positions in other agencies I had applied for, making the process a nice change and allowed me to start my new job faster than expected. I believe I have chosen an agency that can offer me excellent career prospects.

    Anthony Dainer

    I have received very high levels of support and training, which I am very appreciative of, especially with the workload for which my team is responsible. I feel that there is a good work/life balance and I would like to see myself in the ATO for years to come.

    FAQ

    Frequently asked questions – application process

    Where can I find more information on the ATO?

    For more information see the About us section or go to the ATO website(external link).

    Do I have to be an Australian citizen to work for the ATO?

    To be eligible for employment you must be an Australian citizen at the time you commence work, or a current ongoing APS employee.

    Can I lodge a late application?

    Late applications may not be considered.

    I submitted my online application but have not received an acknowledgement it has been received?

    You should first check if one was sent by logging on to e-Recruitment(external link), and clicking on ‘My Profile’ then ‘My Emails’. If your acknowledgement is not shown email the contact officer for your particular vacancy.

    Can I make changes to my application after I lodge it?

    You are able to log into e-Recruitment(external link) and update your personal details at any time. However, you cannot change other details in your application such as your employment and education history, your statement detailing your claims to the position, or your site preferences (if relevant to the vacancy in question). If there are significant issues that affect the information in your application you should email the contact officer for your particular vacancy.

    What's involved in a criminal history records check?

    It is a condition of employment in the ATO that you agree to have a criminal history records check. You will be asked to provide information about yourself and to give us the right to check any information you provide with relevant authorities, such as the Australian Federal Police.

    How will I be contacted about my progress in the recruitment process?

    You may be contacted by telephone, email or SMS in regard to your progress. It is important we have your updated details for all of these forms of communication and that you check them on a regular basis. These details can be updated once you log into e‑Recruitment(external link).

    If I indicate I am able to work in all locations am I more likely to get a job offer?

    You should only indicate sites in which you would actually be prepared to work. We are not able to transfer the location of any positions as the work demand is in the sites we have indicated. If you have indicated sites outside your home state, you must be willing to move interstate to take up the role. You will not be eligible for any financial assistance to relocate.

  • 'I believe I have chosen an agency that can offer me excellent career prospects.' 

    – Samantha Chudsinski, ATO officer